# Please consult Shoreline support before editing or deleting this fileĪnd done. So within the c:\inetpub\ftproot\sevgcustom.txt file for the IP 230g phones we use, all we have to do is add the following to the file. The table below shows which custom configuration file you need for each model of phone. Fortunately though ShoreTel provide some custom configuration files for each phone which are included in the main configuration file. To get around this, there are some other configuration files which I was made aware of by our ShoreTel partner. While it works to start with, we found that ShoreTel overwrites the configuration files periodically and removes the custom settings enter, which is a pain un the UK when the default country for ShoreTel is USA. In the post I mentioned changing the configuration files for the phones on the ShoreTel server in order to correctly set the language and country, thus making the dial tone etc sound correct to end users. Since then I have learned a trick or two and though I’d give a little update.
